Privacy Policy - RealtoGen

RealtoGen ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Service.

1) Information We Collect

A) Information You Provide

We collect information that you voluntarily provide to us, including:

Account information (name, email address, password)
Payment information (processed by our payment processor, Dodo Payments)
Property addresses and location data you submit for video generation
Images, videos, or other content you upload
Communications with our support team
Survey responses and feedback

B) Automatically Collected Information

When you use the Service, we automatically collect certain information, including:

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent)
Log data (access times, error logs)
Cookies and similar tracking technologies
Geographic location data (approximate location based on IP)

C) Third-Party Data

We may receive information from third-party services, including:

Aerial imagery and map data from mapping services
Authentication data from OAuth providers (if applicable)
Payment confirmation from Dodo Payments
Analytics data from service providers

2) How We Use Your Information

We use the collected information for the following purposes:

To provide and operate the Service, including generating AI videos
To process payments and manage subscriptions
To communicate with you about your account, orders, and Service updates
To improve and optimize the Service and AI models
To detect and prevent fraud, abuse, and security threats
To comply with legal obligations and enforce our Terms of Service
To conduct research and analysis to enhance Service performance
To send marketing communications (with your consent, where required)
To provide customer support and respond to inquiries

3) How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

A) Service Providers

We share information with third-party service providers who perform services on our behalf, including:

Payment processing (Dodo Payments)
Cloud hosting and storage providers
AI and machine learning infrastructure
Email and communication services
Analytics and monitoring tools
Customer support platforms

B) Legal Requirements

We may disclose your information if required by law or in response to:

Valid legal process (subpoenas, court orders)
Government requests and investigations
Protection of our rights, property, or safety
Detection or prevention of fraud or security issues
Enforcement of our Terms of Service

C) Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

D) With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4) Data Retention

We retain your information for as long as necessary to:

Provide the Service and fulfill the purposes described in this policy
Comply with legal obligations (tax, accounting, legal requirements)
Resolve disputes and enforce our agreements
Prevent fraud and maintain security

When we no longer need your information, we will securely delete or anonymize it. Generated videos and uploaded content may be retained according to your subscription plan and Service terms.

5) Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

A) General Rights

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a structured format
Objection: Object to certain processing of your information
Restriction: Request restriction of processing in certain situations

B) EU/EEA and UK Users (GDPR)

If you are located in the European Economic Area or United Kingdom, you have additional rights under GDPR, including:

Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority
Right to object to automated decision-making and profiling

C) Turkish Users (KVKK)

Users in Turkey have rights under the Law on Protection of Personal Data (KVKK), including the right to be informed about data processing and request correction or deletion.

How to Exercise Your Rights

To exercise any of these rights, please contact us at support@realtogen.ai. We will respond to your request within the timeframe required by applicable law.

6) Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.

Types of Cookies We Use:

Essential Cookies: Required for the Service to function properly
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand how you use the Service
Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Note that disabling certain cookies may limit Service functionality.

7) Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection
Secure cloud infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8) International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction.

When we transfer data internationally, we implement appropriate safeguards, including:

Standard Contractual Clauses approved by relevant authorities
Adequacy decisions by regulatory bodies
Binding corporate rules and data protection frameworks

9) Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10) Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date
Sending email notification for significant changes (where required)

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12) Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@realtogen.ai
Address: RealtoGen, Ankara, Turkey
Website: realtogen.ai

For EU/EEA users, you also have the right to lodge a complaint with your local data protection authority.